Promoting 1737

The 1737 team offers brief emotional support, helping to identify key issues, plan steps to take, and connect with more comprehensive support services when needed. 1737 is not a crisis team or a mental health service for those with severe mental illness or psychological distress.

We often support people with:

Depression/sadness
Relationship issues (family, friends, partner)
Anxiety/fear
Grief, loss, and life-changing events
Stress at work / home / school / university or tech
Isolation and loneliness

If you’d like to promote 1737 and let people know we are here to support them with any of these situations, that would be great. 

If you are unsure whether 1737 is the right support service to promote for your needs, reach out to us.

How 1737 Works

1737 is a free, confidential helpline in New Zealand, powered by Whakarongorau Aotearoa / New Zealand Telehealth Services and funded by Health New Zealand. Available 24/7, it offers support, advice, and information from trained counsellors.

Explore our website for self-help tools and information, or you can text or call 1737 anytime to connect with a trained counsellor or peer support worker.

Types of Support:

The 1737 team offer support in a few different ways, depending on what you need:

Talk with a counsellor: Brief 1:1 emotional support, focusing on one or two key things you’d like help with.
Information and support: Practical advice and simple strategies to help you manage in the moment.
Connecting you to other services: Support to find and access services in your community if you need ongoing or face-to-face help.
Guided support while you wait: Talk with us online about what’s going on, and we’ll help you find the right support. Our Welcome Service will stay with you, supporting you until you’re ready to connect with a counsellor.

We understand how important it is to receive timely help, and our 1737 team are working tirelessly to assist you as quickly as possible. Explore our resources, text, or call 1737 anytime for support.

Explore Resources

Welcome Service

Are you a real person or AI?

I’m an AI tool here to get things started while you’re connected to a counsellor. A counsellor will join the conversation as soon as one is available.

What is this Welcome Service for?

This helps get things started by gathering a few details while you wait. It means the counsellor can better support you when they join.

Can you give advice or make decisions?

No. I don’t provide clinical advice or make decisions. I’m here to support the conversation until the counsellor joins.

Will someone see what I’ve shared?

Yes. When a counsellor joins, they’ll be able to see what you’ve shared so you don’t have to repeat yourself.

Can I skip this and wait?

Yes. You can choose to wait and speak directly with a counsellor at any time.

How long will I wait for a counsellor?

We’ll connect you with a counsellor as soon as one is available. Wait times can vary, but you’ll stay connected while you’re here.

How is my information used?

What you share helps the counsellor understand your situation and support you when they join.

Is my information safe?

Yes. Your information is handled securely and in line with our privacy commitments.

To learn more about how we protect your information see our Privacy Policy.

mother and son showing respect and dignity

Ethical Guidelines:

Professional Integrity: All our counsellors and peer support workers are trained and qualified.
Confidentiality: Your interactions with us are private and secure.
Ethical Supervision: Regular supervision and training to maintain ethical practices.
Respect and Dignity: We treat all service users with respect and dignity. We also ask that our kamahi / staff are treated with respect during interactions.
Continuous Improvement: We constantly evaluate and seek feedback to enhance the quality of our support.

We appreciate your feedback on the 1737 service, this helps us to improve support for everyone across Aotearoa.

We aim to ensure an inclusive experience for all.

‍At 1737 we are committed to ensuring our website 1737.org.nz is accessible to all users, including people with disabilities. We strive to meet the New Zealand Government Web Accessibility Standard (NZGWS) and the Web Content Accessibility Guidelines (WCAG) 2.1 (AA). If you notice any accessibility issues or have suggestions, please contact us at feedback@whakarongorau.co.nz.

Kia ora, 

You can share your experience with our service, by completing our Service Experience Survey or you can email us at feedback@whakarongorau.nz

Please let us know if you would like us to respond.

Remember, it is only for feedback, so you can't talk to our counsellors here. But you can text 1737 or call for free, anytime, 24/7.
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If you prefer to give feedback anonymously, you can do so through the survey link.  

If you’d like to promote 1737 and let people know we are here to support them with any of these situations, please contact our Events team.

Are you experiencing a Mental Health Emergency or Crisis?

Here are some options for crisis support and mental health assistance

Immediate Danger

If someone is in immediate danger of harming themselves or others, please call 111.

Crisis Team

If you are experiencing a mental health emergency please contact your local Crisis team.